0414 307 760

Frequently Asked Questions

Do I need a referral to see a psychologist?

You do not need a referral to see a psychologist. However, without a referral and Mental Health Treatment Plan from your GP, psychiatrist, or paediatrician, you will not be able to receive reimbursements from Medicare for some of your sessions.

What are your fees?

It is important that you know the type of referral you have received from your GP. Different referral types have different fee and remuneration structures. 

For full details of fees, rebates and all related costs see our page about Treatment Related Costs.

What are my rebate entitlements?

Clients seeing a clinical psychologist under a Mental Health Care Plan may be entitled to claim a Medicare rebate for up to ten sessions per calendar year. A review with your referring practitioner is required after the sixth session to determine whether you require an additional four sessions. More information about Medicare rebates for psychology consultations is available here.

Clients wishing to use Private Health cover are encouraged to contact their fund about reimbursements, as rebate rates differ from insurer to insurer.

For full details of fees, rebates and all related costs see our page about Treatment Related Costs.

Additional information about psychology fees and rebates is available on the APS website.

Can I use Medicare and Private Health together for rebates?

Please note that you cannot use both Medicare and your Private Health cover for sessions; you will need to decide which to use. Medicare-reimbursed clients who require more sessions in a calendar year than the Government scheme allows, however, are able to use their Private Health cover to claim reimbursements for these additional sessions.

How are payments processed?

Fees are due on the day of your appointment, and we use a combined HICAPS/EFTPOS terminal to process payments and rebates. This means that if you are eligible for a Medicare rebate, or if you are using private health cover and your fund is partnered with HICAPS, then both your payment and your rebate can be processed on the spot and hassle-free – just bring along your EFTPOS card and Medicare card on the day of your appointment. Payments can also be made with cash if you prefer.

How do I book an appointment?

You can book an appointment using our online booking system by clicking here to Book Online. If this is your first time using the online booking system you will need to register, but it only takes a minute to do. Once you have booked your appointment you will receive a confirmation email.

Alternatively you can call us on 0414 307 760 to book an appointment.

How many sessions will I need?

It is difficult to say exactly how many sessions are required, because of the multiple factors involved (e.g., regularity of sessions, changing factors in the client’s life, the nature of the problem, the limitations of the treatment, unexpected complications that can occur along the way, etc.). For these reasons, your psychologist will discuss treatment and set goals with you very early in your work together, and commit to reviewing this regularly with you so that you are both continually aware of how far you have progressed and how much work lies ahead. Please talk to your psychologist if you have any concerns of questions about this process.

Is therapy confidential?

All information gathered by a psychologist during provision of psychological services remains confidential except in any of the following circumstances:

– Your notes, or a psychological report, are subpoenaed by a court of law, or – Failure to disclose information would place you or another person at imminent risk of serious harm, or – You consent to information relevant to your current issue being discussed or otherwise shared with another person or professional agency

Please note that if you are visiting a psychologist for assistance under a Medicare scheme, it is a requirement of Medicare that your psychologist make occasional contact with your referring practitioner (and vice versa). Please talk to psychologist if you have any questions about this.

Cancellation policy?

Due to high demand for our services our Clinic generally has a wait time for clients wishing to see Dr Lane. Your allocated appointment time is therefore highly valuable.
When your appointment is made, this is the time reserved especially for you.

We understand that sometimes people are unable to keep an appointment due to sudden illness or an unexpected personal emergency.
If you need to cancel or reschedule your appointment, we require you to give us 24 hours
notice. This will allow us to offer the appointment to another person who may be on our wait list.
You can call or text clinic administration anytime on 0414 307 760.

To help remind you of your appointments, we do send out text messages, or if texting is
unavailable on your mobile service, we will call and leave voicemail messages/speak to you directly.

Please feel free to contact us or speak to your clinician if you have any questions.